Privacy Policy

1. Introduction

KaritonPH ("we", "us", "our") operates the KaritonPH Customer XP portal, where customers register purchased appliances and track warranty cover. This Privacy Policy explains what personal information we collect, why we collect it, and how we protect it. By creating an account you agree to the practices described here.

2. Information we collect

• Account details — your name, email address and password credentials managed by our authentication provider.
• Product registration details — product model, serial number, purchase date, purchase price, retailer and any notes you supply.
• Photos — the product closeup and installation/setup photos you upload for verification.
• Usage and technical data — log records, device and browser information, and security-related events.

3. How we use your information

• To create and secure your account.
• To verify registrations and validate warranty eligibility.
• To send service notifications, maintenance reminders and review outcomes.
• To provide customer support and handle warranty claims.
• To improve our products, services and portal experience.
• To comply with legal obligations and prevent fraud or abuse.

4. Legal basis

We process your data to perform our contract with you (warranty registration and service), on the basis of your consent (where required), for our legitimate interests in operating and securing the service, and to comply with applicable law, including the Philippine Data Privacy Act of 2012 (RA 10173).

5. Sharing your information

We do not sell your personal data. We share information only with service providers who help us operate the portal (hosting, database, storage, email delivery), with authorised service technicians handling your warranty claim, and with authorities when legally required.

6. Data retention

Registration records and photos are retained for the duration of your warranty coverage plus a reasonable period afterwards to handle claims and disputes, unless a longer retention period is required by law.

7. Security

Photos are stored in a private bucket and served only through short-lived signed links. Access to your records is restricted to you and authorised KaritonPH administrators. While we apply industry-standard safeguards, no method of transmission or storage is completely secure.

8. Your rights

You may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent where processing relies on it. Deleting registration data may end your warranty coverage. To exercise these rights, contact us using the details below.

9. Cookies and local storage

We use essential cookies and browser storage to keep you signed in and to remember basic preferences. We do not use these for third-party advertising.

10. Children

The portal is intended for users aged 18 and above. We do not knowingly collect data from children.

11. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the portal or by email, and the "Last updated" date above will change.

12. Contact us

Questions or privacy requests: support@karitonph.com.